We listen. We adapt. We deliver.
We're the travel, meetings and events people you can count on.
We make business travel straightforward. Delivering the right service at exactly the right moment to get your people where they need to be, safely, efficiently, and cost-effectively.
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We work hard to stand out in our industry, it’s in our DNA.
We believe that great tech is only as great as its people. Without human support, advice and knowledge, where would we be?
That’s why we’re committed to providing inclusive, hassle-free travel solutions that resonate with progressive businesses and organisations everywhere.
We’re open about our values, we live and breathe them in everything we do.
They're the north star that guides us, sets out how we want to see the world and how we want to be seen by it. They ensure we speak with a ‘single voice’ across our business, no matter what we're doing or who we're doing it for.
We listen. We adapt. We deliver.
We’ve been connecting people for years.
We were established in 2010 as a joint venture between the Co-operative Group, Midlands Co-operative Society and Thomas Cook Group. But our roots go back decades.
In 2016 Clarity acquired Ian Allan (1951) and Portman Travel (1959), leading to the creation of The Portman Travel Group, bringing 70 years’ of travel, meetings and events experience into a family of great travel brands.
The business has continued to grow in our niche sectors, including Marine, Infrastructure, and public sector, including UK Government, where we are an approved supplier on the Crown Commercial Services agreement.
A further acquisition in 2023, saw Agiito (formerly Capita Travel and Events) joining the fold, and placing Clarity as one of the top 10 travel management companies in Europe.
Over these years, we’ve built a team of creative minds, innovators and problem-solvers, living and breathing our vision, promise and values every day - it's what makes us who we are.
Portman Travel Group
We're part of the Portman Travel Group. A travel sector specialist, with a portfolio of complementary travel companies.
Visit Portman
Brighter
Our specialist events division, Brighter creates unique and immersive event experiences for customers of all sizes. From eco-friendly venue sourcing to delivering high impact events, they've got it all.
Visit Brighter
Destination Sport
Destination Sport Group is a dedicated sports travel business operating globally via seven market-leading divisions that have assisted countless customers in experiencing sports and sporting events worldwide.
Visit Destination Sport
Elegant Resorts
Elegant Resorts has a passion for luxury travel, which began in the Caribbean over thirty years ago. As one of the finest luxury tour operators, they are experts at creating bespoke luxury holidays and tailor-made journeys for their clients.
Go to Elegant Resorts
If Only
If Only is a multiple award-winning luxury tour operator, providing bespoke holidays and tours to some of the most breathtaking destinations worldwide.
Go to If Only
Our Executive Team
Meet our fearless leaders; they plot our path forward and walk every step of it with us.
Pat McDonagh
CEO
Paul Hemingway
Executive Director - Finance
Sue Chapman
Executive Director - Product and Commercial
Steve Riley
Executive Director - Operations
Donna Fitzgerald
Executive Director - Travel
Paul Casement
Executive Director - Meetings and Events
Carl Law
Executive Director - Technology
Our responsibilities
We’re known for our passion for all things travel and tech, but it’s our team of travel gurus, number crunchers and trail blazing industry experts that are the driving force behind what we do.
We share the same ambitions and make the noise needed to shake up the future of travel management - and we do it together. Moreover, we’re big on taking our responsibilities seriously and nurturing relationships.
From those around us to the trees in our rainforests. Here’s just a handful of the things we do.
We share the same ambitions and make the noise needed to shake up the future of travel management - and we do it together. Moreover, we’re big on taking our responsibilities seriously and nurturing relationships.
From those around us to the trees in our rainforests. Here’s just a handful of the things we do.
Mental health
Our Mental Health First Aiders are the first line of support to guide our people if they’re struggling with their mental health.
Community Days
We give all of our employees one paid community day every year to share their skills and give back to their local communities.
Employee assistance
We invest in the wellbeing of our employees through our partnership with Care first employee assistance.
Cycling Scheme
Our scheme offers a discounted bike purchase while reaping the benefits of regular exercise for greener and cheaper commuting.
CareFirst
We offer a 24/7 confidential employee assistance programme called CareFirst offering:
Online resources and information supporting mental, physical, social and financial well-being; Providing Free Expert counselling on mental health and guidance from professional advisors about any work-related or personal life issues, and to discuss problems or connect with other specialists such as financial and legal professionals.
Gender pay gap
We continue to seek out and celebrate our people's achievements, no matter their gender to redress our gender pay gap.
Employee Development
Employee development is a key focus at Clarity. Our internal CIPD certified learning and development team ensure our army of experts are well equipped to meet the evolving needs of all clients and suppliers. This includes vocational learning, travel qualifications and Strengthening Personal Resilience courses.
Charity
We have partnered with a chosen charity, Macmillan Cancer Support and continue to raise funds throughout the year for this amazing charity. On average, £10k per year is raised by our incredible people.
Apprenticeships and graduate training
In 2014, we kicked off the Brighter Beginnings Apprenticeship Programme, helping over 40 young people across the UK start their careers.
We also support the NCFE Business Travel Level 3 Qualification at colleges all around the country. Plus, we pitch in with over 50 hours of career talks every year at local schools and colleges, providing curriculum and literacy support, and safety tips.
By forging these strong connections, Clarity teams up with companies that align with our values. Together, we create shared social value that spreads throughout the community like a ripple effect!
By forging these strong connections, Clarity teams up with companies that align with our values. Together, we create shared social value that spreads throughout the community like a ripple effect!
BTA Cares
We are heavily involved in the BTA Cares programme which is throwing its arms around business travel professionals when they need it the most.
BTA Cares is helping to upskill, market and retrain members of the business travel community affected by redundancy, etc. to create employees who are attractive to both the travel industry and wider sectors.
Working with SMEs
Our customers have a wide range of needs, and with our diverse client base across the UK, we understand the challenge of finding the perfect stay in some pretty off-the-grid spots.
We’re always on the hunt, connecting with unique rural hotels, SMEs, and third-party suppliers. No matter how quirky the request, our goal is to give our clients the best experience possible. Our approach ensures every provider has a fair shot, keeping things open and transparent for all!
Global Supplier Standards
We're all in on the government's Civil Society Strategy to create a country that works for everyone, championing diversity, sustainability, and ethical sourcing. Our Sound Sourcing Code targets corruption and inequalities in our supply chain.
Suppliers must follow our code and show their modern slavery policies, gender pay reports, and green initiatives. If there are any bumps in the road, flag them and take action. Suppliers who don't meet our standards/policies cannot be 100% validated might not be featured in our content.
We're all about building fair and sustainable partnerships with our suppliers and appreciate the crucial role they play in reaching our goals. Our Sound Sourcing Code of Conduct sets the bar for our suppliers, covering CSR policies, anti-bribery, and modern slavery. Our dedicated commercial team keeps a close eye on performance and builds strong relationships to keep things running smoothly!
We're all about building fair and sustainable partnerships with our suppliers and appreciate the crucial role they play in reaching our goals. Our Sound Sourcing Code of Conduct sets the bar for our suppliers, covering CSR policies, anti-bribery, and modern slavery. Our dedicated commercial team keeps a close eye on performance and builds strong relationships to keep things running smoothly!
Sustainability
We take sustainability seriously and we're committed to achieving Net Zero by 2030.
So much so, we've put plan together on how we're going to achieve it.
View our Carbon Reduction Plan (PDF).
View our Carbon Reduction Plan (PDF).
No single-use plastics: We say a big "no" to single use plastics in our offices to help protect the environment and keep our planet clean.
Partnered with Greengage Solutions: We engaged the services of a 3rd party specialist to deliver, in partnership, a Carbon Reduction Plan.
Emissions reduction targets: To continue our progress to achieving Net Zero since the base year (2019) we have adopted annual carbon reduction targets.
Changes to policy: We have made changes to our policy that have resulted in a reduction in company travel and flights.
ISO 14001: Provides assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved.
Reduction of energy usage: Building management systems to reduce energy usage, including the installation of complete low energy lighting in our offices.
Join the team
We pride ourselves on offering a platinum level of customer service to our customers on a consistent basis, and we invest heavily in training via our dedicated people academy.
If you're interested in joining the team, check out our current vacancies here.
If you're interested in joining the team, check out our current vacancies here.