Customer service should be the top priority for businesses all over the globe

For the travel management industry, it's even more important than ever to ensure clients get the best possible customer service.

According to Allied Market Research, the global business travel market was worth $700 billion in 2020, and by 2028 it is expected to grow by 188%. So it is imperative that clients are kept happy.

But what constitutes good customer service? A travel management service should take the headache out of corporate travel, simple as that. Business travel services offer much more than just moving from A to B, we can arrange every aspect of your journey.

So whether that's flights, hotels and other finishing touches for your journey, that's part of what a TMC can do. We can also find the ideal venues for hosting any events which will add to the success of the overall corporate experience. At Clarity, our global team consists of experts who possess extensive knowledge and experience in business travel solutions. We have a deep understanding of the challenges and complexities of international business travel and are equipped to provide tailored solutions to meet your unique needs.

The personal touch

The formation of One Global, of which Clarity and World Travel are the founding members, further enhances the personal touch all over the world. We arrange more than 2,000,000 trips every year and one of the most important parts of our service is the fact we can supply travellers with essential updates via social media and email, as well as offering a 24-hour business travel helpline. These updates can focus on anything from flight delays and train cancellations to disease outbreaks and civil unrest. We not only update you, but we also provide solutions to any of the problems you may encounter on your journey. What's more, with our global connections, it means we have our fingers on the pulse, which enhances the service we provide, complemented by the latest technology.

Cost reduction

We can also help you cut your costs while tailoring your business travel needs, all the while monitoring your carbon footprint for you. We're is proud to have been awarded a Service Mark with Distinction by the Institute of Customer Service. It means Clarity is the only travel management company in the UK to have gained this accreditation and is only one of 22 companies to receive this achievement with distinction.

The Institute said: "Customers are clearly at the heart of the organisation. Both external and internal customers are in equal measure. Customer service has clearly moved a long way from being just one team or a job role to becoming a key strategic objective. It was also apparent that employees are well-connected with the company strategy and its customer ethos, and that this starts and is driven from the top. People spoke highly of their leaders and appear to be happy to be a part of the journey.