How our team were inspired to lead the sustainability charge

Our Account Management and Sales teams took a deep dive into sustainability in October during a series of training sessions across Derby, Manchester, and London. Led by sustainability experts Sam Cande and Muryel Boulay at Greengage Solutions, these sessions weren’t just about the basics—they were designed to turn our team into sustainability champions! With a focus on climate change, the environmental impact of the travel industry, and ESG (Environmental, Social, and Governance) terminology, the training empowered our teams to drive our sustainability journey towards net zero, while also helping customers reach their own green goals

Objectives

The goal? To make sure everyone walks away feeling ready to talk the talk (and walk the walk) when it comes to sustainability. Specifically, we wanted to:

• ‍Enable confident conversations: Equip our team with the tools to discuss sustainability with colleagues, customers, and partners with confidence.
• ‍Build internal knowledge: Grow sustainability know-how across our community.
• ‍Empower our people: Make sure everyone feels like they’re an active part of our journey toward becoming a more sustainable business.

Solution

To truly understand sustainability, we knew we had to bring in the experts! Our one-day, industry-tailored course was designed just for us, covering everything from climate change and ESG principles to supply chain risks, greenwashing, and even the latest legislation. It wasn’t just theory—it was all about practical, real-world application, helping our team tackle sustainability in ways that make sense for our business and our customers.

Results

The results? Well, just ask the team! The sessions left everyone fired up and ready to integrate sustainability into both their professional lives and personal habits. The team’s sustainability knowledge also soared, with ratings jumping from 4.9 before the course to 8.5 afterward. Here’s what they had to say:

• ‍Klaudia Dickens reflected, “With this new knowledge, I’m more equipped to make sustainable choices, both in my personal and professional life. Understanding how sustainability influences business decisions helps me align better with our company’s goals and initiatives. This knowledge also prepares me to advise customers on sustainability and offer solutions that meet both their business objectives and environmental goals.”
• ‍Ed Reece commented, “It was a fascinating day learning about all the different components that make up both company & industry sustainability initiatives. The big thing – do your research and don’t take everything at face value.”
• ‍Leanne Fowler shared a personal takeaway: “Being a mother of a 7-year-old daughter, the importance of not borrowing from the future generation with the actions we do today really resonated as I’m raising the next generation.”
• ‍Melissa Fletcher added, “What is sustainability? Before the session, I was rather naïve in what it actually meant. Sustainability isn’t a tick-box exercise or a way to look good on paper; it’s a mindset that we need to be more responsible for changing. Our actions have impact, and not always in the way we think. It’s not just about checking the carbon consumption on your journey; it’s about looking at the bigger picture and thinking outside the ‘green box.’”

This training played a key role in sparking a sustainable mindset across our teams, helping everyone better understand the challenges of sustainability and how to confidently share solutions with customers. The impact continues as team members bring their newfound knowledge into daily practices and customer conversations, making sustainability a core part of our identity.

Get in touch to find out how we can support your business travel sustainability goals.