Delivering exceptional travel solutions for Helix Energy
Find out how our marine team supported their global operations.
Article Contributors
Helix is a leading offshore energy services company specialising in well intervention, robotics, and full-field decommissioning. With a global fleet of vessels, they need continuous support to manage crew movements and provide operational stability across remote locations.
Since 2019, we have been providing Helix Energy Solutions Group with flexible, reliable travel solutions, ensuring seamless crew rotations and emergency travel, even at a moment’s notice. Our expertise has helped streamline complex logistics, making it possible to meet the ever-changing needs of the offshore energy sector.
Objectives
Helix operates in dynamic environments requiring 24/7 travel support for large crews and frequent last-minute changes. We manage complex bookings year-round, including flights, hotel stays, and car rentals, ensuring the safety, efficiency, and smooth operation of their global workforce.
Our approach centres around providing solutions that mitigate the challenges of offshore travel - such as weather disruptions, shifting schedules, and unexpected emergencies. Drawing on our 30 years of offshore booking experience, we have built strong partnerships with major airlines and gained access to marine fares, which have enabled us to offer significant savings of up to 40%.
Solution
To address Helix’s complex travel needs, our marine team of seasoned experts are dedicated to supporting the company’s global operations.
The team works closely with Helix’s key bookers, forming long-standing relationships and gaining an in-depth understanding of their business needs. This knowledge ensures that we adhere to Helix’s specific travel policies while offering tailored solutions that maintain operational efficiency.
Additionally, our team’s deep understanding of offshore travel logistics allows us to anticipate challenges, offer quick responses to urgent requests, and minimise disruptions, all while optimising costs.
Results
Our strong performance results speak to the success of our collaboration
with Helix:
- Customer Satisfaction (CSAT): 100%
- Customer Experience (CE) Score: 100%
Our deep understanding of offshore logistics and strong industry relationships allow us to support their complex needs with ease, ensuring both cost savings and operational continuity.
Ed Reece, Account Manager, Clarity
This partnership showcases the power of collaboration, with a focus on responsiveness, safety, and cost-effectiveness, ensuring that Helix’s global workforce remains supported wherever they are.
