Inside the world of entertainment travel

Clarity Entertainment & Media launched in February 2025 to provide global travel management for customers in TV, music, production, fashion, artist touring and the arts. Our job is to handle the complex logistics behind the scenes so our customers can focus on creating the magic on screen, stage or runway.

In my seven years working in entertainment and media travel, I’ve seen just how unpredictable this world can be. From the bizarre to the brilliant, every project comes with its own unique challenges, and that’s exactly what makes it so rewarding.

No two days are the same...

One of the toughest assignments I’ve faced was during the pandemic, when I supported a production filming polar bears in Longyearbyen, in the Arctic. While most of the world was working over Zoom, our client insisted on being on location. After all, you can’t film a polar bear through a webcam. We had to get the crew and kit to Norway and back twenty times, with equipment constantly going astray mid-journey. At one point, we were flying people out just to rescue lost cameras and reroute them. It was chaos at times, but we made it work.

Another unusual request came when a customer needed to transport a 300kg kayak from a small village in Madagascar to the Science Museum in London. The size alone meant flying wasn’t an option, and deadlines were tight with an exhibition looming. Finding the right suppliers, routes and handling teams wasn’t easy, but again, the kayak arrived on time and in one piece.

Then there was the time we were asked to support a production team filming a newly discovered species of ants in South America. When the initial shoot didn’t deliver what they wanted, the solution, believe it or not, was to bring vacuum cleaners, plus a few pairs of tights, so the ants could be collected safely and filmed in a controlled habitat before being safely released back into the wild. Of course, getting ten vacuum cleaners, drones, batteries and equipment onto planes across multiple borders isn’t straightforward. Between airline restrictions, baggage limits and sheer logistics, it took a lot of negotiation and creativity to make it happen - but we did!

That’s what matters most to our customers. Beyond cost, technology or anything else, they value knowing that we’ve got their backs - that we don’t just understand travel, we understand entertainment travel. When someone calls us to say they need to move eighteen lithium batteries, we already know which airline can take them and how to negotiate the right route. To the customer, it looks effortless, but there’s a lot of furious paddling underneath to make it happen.

Not every day involves kayaks, polar bears or ants, of course. Much of what we do is making sure the basics run flawlessly - flying models, hair and makeup teams to fashion shows, scouting production locations, or moving artists between hotels during a UK tour. But even those “everyday” projects come with their own quirks and pressures.

The best thing about this job is that no two days are ever the same. One phone call might be a routine booking, and the next could be a last-minute production in the middle of nowhere. That unpredictability is what drives us, and what keeps our customers coming back. Because whatever they need, we’ll find a way to get it done.

Want to know more?

If you'd like to hear more interesting tails of how we support our customers in entertainment and media travel, drop me a line.