John Lewis’ journey towards operational excellence

John Lewis is a renowned UK retailer with 52 stores, and an established online presence. To enhance their travel management, Clarity provided comprehensive training and innovative travel solutions that significantly improved their operational efficiency and cost savings.

We conducted face-to-face, classroom-style training sessions at John Lewis’s key locations and offered webinar training for partners who could not attend in person. This tailored approach played a crucial role in the successful adoption of our proprietary online booking platform, ClarityGo. The user-friendly interface and robust functionality of ClarityGo, combined with our expert guidance, ensured a smooth transition to the new system.

At Clarity, we offer a comprehensive suite of award-winning corporate travel technologies that optimise savings and maximise resource efficiency. ClarityGo simplifies business travel bookings, promoting high online adoption rates. Clarity Insights, our MI tool, alongside Clarity Track provide John Lewis with advanced travel tracking and risk management capabilities, revolutionising the way they manage travel.

Results:

·        Achieved an impressive 85% online adoption rate within the first week of implementation.

·        Delivered an 82% increase in realised savings by the end of Q3.

·        Saved 24% on travel expenses through online bookings.

·        Managed 75,000 bookings in a single year.

Through our comprehensive training and innovative travel solutions, Clarity transformed the travel management process for John Lewis. Our partnership has led to substantial cost savings and enhanced travel efficiency, demonstrating the impact of our market-leading technologies and expertise.

‍