Royal Mail Group’s journey to net-zero

For the past 20 years we’ve been managing Royal Mail Group's (RMG) travel, accommodation, and venue bookings, with a focus on sustainability, process efficiency, and cost savings.

Together, we have continually sought innovative ways to reduce CO2 emissions and align travel policies with RMG's ambitious goal of achieving net-zero emissions by 2040.

Our partnership involved campaigns to shift travel from road to rail, boost eTicket usage, and encourage early rail bookings. These initiatives significantly increased eTicket usage from 4% to 62% and led to a reduction in CO2 emissions from 4,068tCO2 to3,717tCO2. We also saved RMG £4,500 through advance rail bookings.

By collaborating closely with RMG's Procurement Manager, we developed a comprehensive engagement strategy and educational campaigns to change behaviours and enhance sustainability efforts. The final result was an updated travel and expense policy that reflects RMG's dedication to sustainability.

Together, we have achieved the perfect balance of sustainability and cost efficiency, proving that both can go hand in hand for an outstanding travel management experience.

I have worked with Lindsay since September 2021 and together with Chris, we agreed a number of campaigns, the first being a move from paper tickets to eTickets for train travel. Our take-up at the start of the campaign in January was at 4%, in just shy of 2 months this has rocketed to 52%, our target is 65% by the 6-month point. This didn’t happen by chance, it was a well-planned, well executed and effectively communicated engagement exercise with our traveller community that ensured this success. Lindsay has already proved a hit with the EA’s and through engagement with them we have also uncovered new opportunities.

Eloise Ferrara-Neched, RMG Contract Manager.